An easy to use guide for business owners who want to improve the customer service they provide on their social media channels. This guide provides 40+ messaging scripts/templates for various engagements that businesses and customers share on social media. For example, if you would like to provide consistent responses to dissatisfied customers or you would like to know how to respond to a customer that has made a request you can't fulfill, this guide is for you! Social Customer Service is a balance between being helpful and respectful.
All of our guides have been developed to be used in several ways:
- Referral resource for Employees
- Training Guide for New Hires
- Benchmark for Service Quality Standards or Sequence of Service for employees
E-Guide: Social Customer Service
- Downloadable PDF File