Often, when I engage with business owners who want to improve or develop a unique customer experience, they usually ask me - where do I start??
If your aim is to differentiate your brand from others through a unique and excellent customer experience, then all you need to do is COMMIT.
Businesses spend large budgets on marketing and advertisement when they can simply focus more of their energy and operations on improving the customer experience.
Often times, I get a lot of enquiries from businesses looking for a band-aid solution to their customer service problems in Ghana. Unfortunately, 1 customer service training in reaction to a horrible customer service issue is a temporary and ineffective way to deal with rampant customer service and overall customer experience issues. It's important that business owners and entrepreneurs commit to finding out the root cause of their poor customer service and experience. Sometimes, the root cause may not be immediately apparent but it is always worth exploring.
Customer Experience development requires a commitment to a series of activities/tasks that help you build loyalty and trust within your customer relationships.
I'd like to help you with that. Download this FREE resource to get you started and incorporate any or all of those tasks into your weekly/monthly to-do list.
Make that commitment!